Company: Confidential Jobs
Location: Connecticut, United States
Posted on: April 28
We have a great opening for a junior level (1 year) hands-on technical Application Support Specialist. This Application Specialist role is a full-time position created to ensure that our application system is meeting the need of our customers. The role will focus on analysis, diagnosis, resolution of application errors and problems, working closely with client and stakeholders to ensure continuous improvements and application support. This position is eligible for Remote work.
Responsibilities:
Triages software issues and resolve or escalate to other teams as required.
Track, triage and resolve reported software application defects and support client configuration questions
Prepares and helps resolve escalated JIRA ticket events.
Monitor and log Tickets and Client Accounts and product specific knowledge repository
Defined response to SLAs (Service Level Agreement)
Complete ticket management with escalation and service level reporting
Root Cause Analysis
Incident Analysis/Trending
Take a role as the subject matter expert to review operational workflows of high degree of complexity and/or for multiple departments, identifying problems and developing improvements, modifications and enhancements.
Coordinate configuration and/or code deployments as necessary
Facilitate weekly client meetings, work through priority issues, and plan future initiatives
Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies
Coordinate the work of both support and development resources when required
Collaborate to identify changes in scope in accordance with change control procedures
Allocate, and approve resource bookings and manage time in time reporting system
Collaborate to meet Service Level Agreements for assigned customers
Requirements:
https://discord.gg/GUPad7ETad